Changes in 3.7.5 - 13th February 2026
- fix: permission group categories were not considered when adding collaborators<br />
- fix: administrators should always be able to edit all permission groups<br />
- fix: saving a customized theme could inadvertently reset colors</p>

Changes in 3.7.4 - 8th February 2026
- fix: remove possible invalid theme $css_variable
- fix: preserve custom theme variables when not using patch files

Changes in 3.7.3 - 24th January 2026
- hide plain text password display when a new user or customer is successfully created
- modified color selector to allow manual modification (typing in, deleting) of HEX color codes
- during upgrade, detect if the users table already has a column named "active" and convert it to 3.7.x
- fix: creating customers in the admin panel "submit a ticket" form not working in 3.7.x when emails are optional

Changes in 3.7.2 - 10th January 2026
- fix: adding new users broken after upgrading from a pre-3.7.0 version if "Staff nicknames" are turned off

Changes in 3.7.1 - 8th January 2026
- fix: issues with customer to ticket mapping when importing from 3.4.x and earlier versions
- fix: public side not working on PHP 5.6 anymore

Changes in 3.7.0 - 4th January 2026
- staff permission groups for easier application of permission combinations
- option to allow staff to use nicknames instead of their real names for customer interactions
- you can now deactivate help desk users (staff/administrators) instead of deleting them
- select which columns to display in the customer (public) side ticket list
- you can now modify customer (public) side colors from the admin panel
- improved handling of customer names when customer accounts are disabled
- improved detection of replying customer when multiple customers are copied on a ticket
- mute email addresses (accept tickets, but don't send any email notifications)
- in email to ticket functions, copied contacts (To and Cc) can be included as ticket followers
- automatically order categories by name or ID
- link selected tickets in bulk
- link tickets using ticket number or tracking ID
- merge customer accounts
- download or delete selected attachments
- work-around for PHP 8.5 depreciated functions
- show customer name in ticket history log instead of "Customer"
- option to show full email addresses in the staff tickets table
- you can now force extending staff and customer sessions using an iframe trick
- added a tool for clearing Hesk cache
- edit head/header/footer files from admin panel
- choose multiple categories in the "Show tickets" and "Find tickets" forms
- additional settings for browser autocomplete and remembering custom field data
- additional data included in ticket exports (number of replies, reply messages)
- fix: "Download all" ignoring files with duplicate names
- fix: processing incoming emails fails if the stream starts with a UTF-8 BOM
- fix: don't change the ticket last updated timestamp when a blank customer IP is updated
- fix: missing ticket customer data in an expired session with auto-login case
- fix: don't pass a non-string to password_verify
- fix: hard-coded admin path in email settings
- fix: the "Bookmarks" quick link is not colored when selected
- fix: priority drop-down selects are missing colored flag icons
- fix: SQL error when re-sending emails of an unassigned ticket without collaborators